Support
Trouble sending or signing a document, or something not behaving as it should.
Sales & billing
Plans, invoicing, or working out which pricing option suits how much you send.
Integrations
Connecting another system to send documents for signature via the API.
Security
Reporting a suspected vulnerability. Please contact us before disclosing publicly.
Before you write in
A few things answer most questions faster than we can:
- The Help Center covers sending, field placement and signing.
- The API documentation covers integration.
- The pricing page explains what counts as a signing and where the break-even sits.
Reporting a problem
If something has gone wrong, the details that help us most are:
- What you were trying to do, and what happened instead
- The document name or reference, if it relates to a specific send
- Roughly when it happened
- Whether it happens every time or just occasionally
Please do not include passwords or full document contents in an email to us — we will never ask for your password.
Response times
We aim to respond to support enquiries within one business day. Suspected security issues are prioritised.